The Londoner: Alastair Campbell warns Boris Johnson - smarten up your act
As customers bemoaned the lack of pasta in Waitrose Holloway Road, they saw a tall lady stacking shelves. It was CEO Sharon White, noticed punter Charles Grant of the Centre for European Reform. “She was talking to customers and mucking in with colleagues. There was no press or PR.” Proof that this crisis can bring out the best in business.